In a crisis management situation involving guest incidents, what should be the priority?

Prioritizing guest or employee safety in a crisis management situation is essential because the well-being of individuals involved is paramount. In any incident, ensuring that all parties are safe lays the foundation for effective crisis management. When safety is prioritized, it enables managers to deal with the situation from a more stable place, allowing them to implement further steps like investigation and documentation more effectively.

By focusing on safety first, a kitchen manager can ensure that no additional injuries or harm occur, which is critical in managing the immediate aftermath of an incident. This approach not only protects the physical health of those in the restaurant but also fosters trust and confidence among guests and employees, showing that their welfare is the primary concern. Once safety is assured, it is then appropriate to move on to other tasks such as documentation and investigation, which can be effectively handled only under a safe environment.