True or False: When an incident occurs, the guest or team member involved should be the primary focus.

Focusing on the guest or team member involved in an incident is essential for several reasons. Prioritizing their needs and safety establishes a positive environment and ensures that concerns are properly addressed. This focus helps to alleviate any immediate distress they may experience, providing them with reassurance and support.

Furthermore, taking care of the individual involved allows for a better understanding of the situation at hand, which can lead to a more effective resolution. By listening carefully to their account of the incident, management can gather crucial details that might inform the decision-making process and help prevent future occurrences.

In an environment like Chipotle, where customer service and team morale are paramount, ensuring that the well-being of those affected by an incident is the primary concern reinforces the brand's commitment to high standards of service and care. This approach also builds trust and loyalty among customers and employees alike, showcasing the organization's dedication to a positive experience.