What is a potential consequence of equipment malfunctioning or breaking?

When equipment malfunctions or breaks, it often leads to delays and inefficiencies in restaurant operations, which can significantly slow down the team's ability to serve customers in a timely manner. A malfunctioning grill, for example, may prevent the cooking of meats at the required speed, causing a backlog in food orders. This not only affects the speed at which food is prepared but can also impact overall team morale, as staff may become frustrated managing the breakdown in workflow. The team might need to work harder to compensate for the lack of functional equipment, further slowing down operations and potentially leading to decreased customer satisfaction.

In contrast, enhancing the customer experience or speeding up team performance is generally the result of efficient equipment and well-functioning systems, not the other way around. While minor malfunctions might go unnoticed temporarily, any significant breakdown will likely be apparent to both staff and customers due to resulting delays or service disruptions.