What is the primary focus when an incident occurs in the kitchen?

When an incident occurs in the kitchen, the primary focus should be on making the guest or team member your number one priority. This approach emphasizes the importance of safety and well-being in a dynamic work environment like a kitchen. Whether it involves addressing a safety issue for a team member or ensuring that guests continue to receive service with minimal disruption, prioritizing people helps create a supportive atmosphere where concerns can be effectively managed.

This focus on individuals fosters communication, allowing for quick reporting and resolution of any issues that arise. In such situations, quick action and care for those involved are crucial to mitigate potential harm and restore normalcy. It also reflects a commitment to a safety culture, where the well-being of everyone in the kitchen is of utmost importance, ensuring that appropriate measures are taken for future incidents.

In contrast, while documenting procedures, evaluating safety protocols, or checking inventory levels are important tasks in a kitchen's operation, they do not take precedence when an immediate incident occurs. These actions can be addressed once the immediate needs of people involved in the incident are met.